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Our Policies

CThis Privacy Policy (the “Policy”) sets out how On Two Wheels. (“On Two Wheels”, “we”, “us” and/or “our”) collects, uses, shares and protects any information that you give us when you use this website (the “Site”). On Two Wheels is committed to ensuring that your privacy is protected as your privacy on the Internet is of the utmost importance to us. Because we gather certain types of information about our users in order to provide, protect, maintain and improve our services, we feel you should fully understand the Policy surrounding the capture and use of that information. Please read the Policy carefully.

We gather the information to provide better services and data is used for tracking our records. We need to know what our guests like. Your information will be protected with us.

http://www.ontwowheels.in is owned and operated under legal name On Two Wheels.

When you apply for or maintain an account with On Two Wheels, we collect certain personally identifiable information (“Personal Information”), such as your name, contact preferences telephone number, mailing address, and e-mail address. By providing information to create a user account or complete your user profile, you expressly and voluntarily accept this Policy and Zoom's Terms of Use. Supplying personal information to us, personal or other, is entirely voluntary on your part.

When you make an account with On Two Wheels, we collect your ‘personal information’ such as your name, contact number, email ID and residential address. By providing you an option of creating an user account, you voluntarily accept the policy and On Two Wheels’ Terms of Use. We also have Location Trackers installed in all our Motorcycles to prevent theft and locate you in case of emergency or accidents etc. Your location information will be protected with On Two Wheels, and we shall never disclose this information to public. As part of our service, in case of an emergency or theft, we may disclose the data to Local Authorities, Police Stations and Insurance Companies or similar parties in the course of an investigation or accident claim and to provide assistance in emergencies.

This policy may change from time to time and we ask you to keep checking this space for more information. Last updated on 01/09/2016

Cancellation & Refund Policy -

Cancellation Policy -

1)100% Refund if cancelled more than 14 days prior to the trip starting date.

2) 50% Refund if cancelled between 7 to 13 days prior to the trip starting date.

3) 25% Refund if cancelled between 4 to 6 days prior to the trip starting date.

4) Zero Refund if cancelled less than 4 days prior to the trip starting date.

Refund Policy-

1) Refund will be generated only if the product/service shown on the website does not meet its specific standards.

2) Refund will be generated if the customer feels that the product/service does not meet his/her expectations. Contact our Client Service Department on 9920812329 or team@ontwowheels.in in such a scenario.

3) For Refunds, it generally takes 7 to 14 working days or as per the Bank’s Policies. 4)Refund amount will be generated through the information disclosed from Net Banking, Debit Cards, Credit Cards etc.